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Support

Welcome! How can we help you?

  Support

Do you have questions regarding your order?

Our products are sold through different vendors. If you have questions about your order, debit, delivery of your right of withdrawal, please contact the respective vendor directly. You will also find information in your order documents.

Note: Check your spam folder or contact us if you have not received an order confirmation.

These links will take you to customer service of:
DigiStore24Microsoft Store
Google Play Store    Amazon


Have you lost your product or your unlock code?

If you have lost your installation file or unlock code of a product, you can request it again. In case of re-delivery we need to charge a fee of 7,50 EUR. Contact us, we will send you further instructions without obligation then.


Do you have questions about our products?

Do you need technical support for a product or do you have questions about it? Just contact our support, we will be happy to assist you:

Contact our support via e-mail



Popular FAQs:
FAQ about Uninstalling our Products
How do I show the fireplace on my TV?

YOUR SECURITY IS IMPORTANT TO US

Buy our products from reputable vendors.

DigiStore24 accepts the following payment methods:
Credit card, SEPA, PayPal, Klarna and bank transfer

The Microsoft Store accepts the following payment methods:
Credit card, direct payment via your telephone provider, Xbox gift cards, SEPA direct debit, PayPal


On Google Play the following payment methods are accepted:
Credit card, Google Wallet deposit, direct payment via your telephone provider, gift cards and vouchers from Google Play, PayPal

Note: The available payment methods may vary.

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